Will Brands Survive Agent Shopping, and How?
When buyers will be able to delegate every sensible choice to an agent, brand becomes the reason they stay present for the decision. A mentalist does not me...
Articles tagged "AI Agents"
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Moralizing AI Backfires: What Anthropic Gets Wrong That OpenAI Doesn't
When your AI refuses to proofread a homework assignment, the alignment debate stops being theoretical. Golden G. Richard III runs the LSU Cyber Center and A...
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Can AI Fix SaaS?
You're paying for seven subscriptions, using a third of each, because nobody ever agreed on how the pieces should connect. Every SaaS platform started as on...
Part of the “Agents Are Reshaping Software: A Builder's Guide” series -
Satisfied Customers Have Nothing to Say
For every customer who writes in, twenty had the same problem and said nothing. I've never had AI solve a customer service problem for me. Not one. Not even...
Part of the “Finding and Hearing Your Customer” series -
We're Writing Grammar Before the Language Exists
You're picking sides in the agent protocol race. The winning standard might be one no human designs. The agent protocol race is in full swing. MCP for tools...
Part of the “Agents Are Reshaping Software: A Builder's Guide” series -
You're Not the User Anymore
You're building products for an audience that's about to become the minority. We talk about AI like it's the new junior developer. A faster pair of hands. A...
Part of the “Agents Are Reshaping Software: A Builder's Guide” series -
Static UI Isn't Legacy. It's Institutional Memory You Can Click. (Free tool included)
You're building an agent-first product and wondering how much of the old interface you can rip out. The answer depends on who's using it, and how much chaos ...
Part of the “Agents Are Reshaping Software: A Builder's Guide” series -
Software Companies Are Becoming Staffing Agencies
You've been shipping features and polishing dashboards. The market is quietly deciding it would rather rent workers. SaaS was a brilliant model. Build once,...
Part of the “Agents Are Reshaping Software: A Builder's Guide” series -
You're Building a Stone Cathedral Out of Concrete
You've got a fundamentally new material in your hands. Why are you shaping it like the old one? In 1905, most reinforced concrete buildings looked exactly l...
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Pay per result might be the unit test for pricing AI SaaS (With free tool)
Most SaaS pricing advice treats software like a place I rent. I pay for access, and the bill barely changes whether I visit twice a month or live in it. AI s...
Part of the “Pricing AI Work: From Token Bills to Captured Value” series