Product Managers Are About to Be Found Out
9 min read
Most product work is language, and AI just learned to produce the language without the judgment underneath. The product manager most exposed is the one who c...
Articles tagged "Customer Research"
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Satisfied Customers Have Nothing to Say
8 min read
For every customer who writes in, twenty had the same problem and said nothing. I've never had AI solve a customer service problem for me. Not one. Not even...
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Every Metric Is Green. The Customer Is Lost.
8 min read
Every metric across every team is green, and the customer still feels like nobody's listening. A customer emails support about a billing question. While the...
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Critical Demand Signals Nobody Talks About
6 min read
Everyone says "build for yourself." Here's the signal that actually proves someone else will pay. You scratched your own itch. Built the thing you wished ex...
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Your Signups Are Lying to You
7 min read
A hundred signups and zero paying users. The answer is in a question you haven't asked yet. You've been staring at this number for days. Already planning fi...