Most product work is language, and AI just learned to produce the language without the judgment underneath. The product manager most exposed is the one who c...
Part of the “What AI Changed About Being Good at Your Job” series
For every customer who writes in, twenty had the same problem and said nothing. I've never had AI solve a customer service problem for me. Not one. Not even...
Part of the “Finding and Hearing Your Customer” series
Every metric across every team is green, and the customer still feels like nobody's listening. A customer emails support about a billing question. While the...
Part of the “Finding and Hearing Your Customer” series
Everyone says "build for yourself." Here's the signal that actually proves someone else will pay. You scratched your own itch. Built the thing you wished ex...
Part of the “From Market Entry to First Conversion” series
A hundred signups and zero paying users. The answer is in a question you haven't asked yet. You've been staring at this number for days. Already planning fi...
Part of the “From Market Entry to First Conversion” series