The Operational Floor: Measuring the Hidden Cost of Keeping Clients Running
The operational floor is the minimum monthly cost of keeping a customer's work alive, whether or not anyone bills for it. It includes monitoring, incident re...
Knowledge topic
Service Pricing
3 published knowledge pages on Service Pricing.
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Service Pricing -
Service Pricing Underpricing vs. Subsidizing: Why the Diagnosis Matters
The standard advice for undercharging treats the problem as a confidence gap: you quoted too low, so quote higher. But confident sellers and meticulous time-...
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Service Pricing The Visibility Ladder: Moving Hidden Work from Free to Priced
Every operational burden you carry for a client sits on one of three rungs. Work only earns money on the top one. The three rungs1. Hidden. You do the work;...